Changes to aged care support roles and relationships

As part of the wide-ranging changes to Aged Care from 1 July 2025, there will be changes to how an older person can be supported to make their own decisions.

Registering Supporters from 1 July

Under the new Aged Care Act, the regular and authorised representatives of older people who are active in My Aged Care on 30 June will be known as ‘registered supporters’.
Registered supporters promote the rights of older people and help them make and communicate their own decisions about aged care. People who are appointed decision-makers for an older person can make decisions on their behalf in line with their legal authority.

Agent roles are ending

An agent is a professional who provides support to an older person but cannot make or convey decisions on an older person’s behalf. They can be individuals or organisations.
From 1 July, the individual agent role within My Aged Care will no longer exist. As a result, older people who currently have an individual agent can consider registering supporter relationships in My Aged Care.
In addition, from 1 July, Aged Care participants will not be able to create their own agent organisation relationships. These will need to be created by the agent organisation or through My Aged Care.