Proposed Increase to Client Contributions/Fees
I am writing to you today about an update to our client contributions/fees from 1 June 2026 as previously mentioned in our newsletters.
In order to maintain the high standards of quality and reliable service that you expect from Access Sydney, it has become necessary for us to adjust our fees. The new fee schedule is included with this letter.
This adjustment reflects the rising cost of living, leading to a significant increase in our operating costs. Access Sydney’s last fee increase was in February 2024, and the government does require us to collect a reasonable contribution from clients for the subsidised services you receive. I can assure you that we have kept any increases to a minimum.
We know that any fee adjustment may have an impact and if you have any questions or would like to discuss your specific circumstances, feel free to get in touch with our friendly multilingual team by phone: 82418000 or email: admin@accesssydney.org.au
We are here to help.
Thank you for your understanding and continued support. We look forward to providing you with the best transport services and experience.
Best regards,
Michelle Newman, CEO
Access Sydney Community Transport Ltd.
Click here to Download Increase to Client Contributions Letter
Download New Fee Schedule
Click here to Download Fee Schedule effective from 1 June 2026
