Hello and welcome to our November Newsletter!
I hope you’ve been staying safe and dry through the recent wild weather.
There is a lot happening this month at Access Sydney. The new Aged Care Act starts on 1 November, and we have been working hard to prepare. The Act is designed to protect your rights and make sure you receive safe, quality care. If you would like help understanding the new aged care changes, Concord Library is running free information sessions every Wednesday morning in November. There is also a Cost-of-Living Help Hub in Homebush on 10 November, where you can bring your bills and get advice on government rebates and support. And on 13 November, Services Australia is hosting a free online talk about things you need to think about if you plan to travel in retirement. These events provide a great opportunity to ask questions and seek advice.
This month we are also reviewing our client fees and will keep you updated, with the changes expected to be implemented in March 2026.
We recently released our Summer Outings calendar, and it’s filled with so many wonderful activities to get out and about or simply relax and enjoy a coffee with friends. Our outings fill up quickly, so please book early!
Note: Access Sydney Client Fees review We are currently reviewing our fees to ensure that we can keep providing great services while continuing to meet the cost of running our services and keeping client fee increases to a minimum. The last increase to fees occurred in February 2024 and our new fee schedule will apply from March 2026. We will keep you informed about the review and share further details in early 2026.
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Book a November Outing |
| November is bursting with social activity! Come along to enjoy the stunning Jacaranda blooms in northern Sydney (with a lovely lunch stop), try some fresh juices at East Coast Beverages, one of our most successful juice manufacturers, or simply relax with friends at our coffee club. There’s something for everyone! The details of all our November outings are here. |
Our Summer Outings Calendar is now out |
Have you seen our Summer Outings calendar yet? The details are below. It’s packed with great options for sunny days and good company. Take a look and book early so you don’t miss out! 📞 Call us on 8241 8000 to make your bookings. |
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New Aged Care Act commences | The Government’s new Aged Care Act 2024 commences on 1 November 2025. The Act includes a focus on the rights of older people. It’s all about making sure older Australians receive safe, high-quality care and know their rights. The Statement of Rights outlines what you’re entitled to when accessing funded aged care services. You can read the details of the Statement here | |
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| Aged Care Information Hub | You can find out more about the new Aged Care Act at information hubs being hosted by Concord Library and supported by the Department of Health, Disability and Ageing. Staff will be there to help explain the changes and answer your questions about My Aged Care and the changes that are occurring from this month. The Information Hub is open every Wednesday in November from 10.00am to 12.00noon at Concord Library at 60 Flavelle St in Concord. More details click here |
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| Homebush cost of living hub coming up 10 November | Want to know more about government rebates and other financial support available to help you? Local Inner West MP’s have organised a Cost-of-Living Help Hub to bring government and non-government services together so you can get the information and support you need. You can bring your latest electricity, gas and water bills with you so you can see what rebates and vouchers you may be entitled to and get help to reduce your bills. | | |
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| Planning to travel? | Join Services Australia’s webinar to learn what to think about if you plan to travel when you retire. Anyone can join this on-line webinar, but you need to book! It will be held on Thursday 13 November at 2 pm and will cover: • how Centrelink assesses your income and assets • what can affect your payment options • the different accommodation options • what happens if you go overseas. You will be able to ask questions, and if you can’t join on the day, a recording will be available for you to catch up later. To attend, book here FIS webinar now! |
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| Making a whistle blower disclosure | You can also make a whistleblower disclosure – a report of unlawful or unethical conduct -without fear of reprisal. You can make a confidential report to Access Sydney or the Aged Care Quality and Safety Commission, Department of Health, Disability and Ageing, a police officer, or an independent aged care advocate. You can also submit a report anonymously. You can find more information on our website here. | |
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Giving feedback | | Your feedback is important to us. You can tell us if you are happy with our service or wish to suggest improvements. If you are not satisfied with our services, you can make a complaint without fear of it affecting your services. For more information, or to provide feedback or make a complaint,
visit our website here. |
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